10 Things Quietly Costing You Customers — and How to Fix Them

We built this checklist from real audits of small-business websites — the same 10 issues show up again and again, and each one quietly sends customers to a competitor. You'll walk through all 10 in plain language (no technical jargon) so you can spot what's costing you on your own site and see exactly how to fix it. It's just the checklist — you're not signing up to a sales pipeline.

• ✓Whether your site loads fast and works properly on phones — where most local customers find you
• ✓If your homepage makes your offer and the next step obvious in the first 5 seconds
• ✓Whether people can actually reach you — a visible phone number and a contact form that really works
• ✓If your navigation, reviews and trust signals turn visitors into real enquiries
• ✓Whether you show up on Google Maps locally — and if you're even measuring any of it